Privacy Policy Overview

We take your privacy seriously. This policy explains how we handle and protect information you share with us through our website and services. Please review it to understand your options and rights.

Information We Collect

We gather only the details necessary for quality assessment, support, and website experience improvements.

• Personal data you provide directly, such as name, email, and communication details, when using our forms.
• Technical data collected automatically, including page views, device type, IP address, and browser.
• Usage data related to your interactions, preferences, support requests, and session activities.
• Cookie data for optimising website performance and enhancing security during visits.

How We Use Your Data

Data is used to deliver and improve our services, respond to your requests, and keep our website secure.

• To process inquiries, analyse requests, and offer tailored support as needed.
• To optimise site functionality, monitor performance, and identify areas needing attention.
• To keep communications relevant, including sharing important updates or privacy changes.
• To comply with legal and regulatory duty in Australia and maintain confidentiality.

Legal Bases for Processing

Your data is handled following legal requirements applicable in Australia.

Processing is based on your consent, service provision needs, and regulatory compliance. We do not use information for unrelated activities or sell your details to third parties.

Data Sharing

We limit disclosure and share information only within strict privacy standards.

• With internal staff who require access to deliver analytics and support as part of their normal duties.
• With third-party services necessary for delivering core website features, always under confidentiality agreements.
• If required by law, regulatory request, or legal proceeding, and only as strictly necessary.

Data Security

Your information is protected with a mix of technical and organisational measures. We maintain security by regular reviews, limited access, and following all Australian privacy recommendations. Please contact us if you have concerns about our data security safeguards.

Your Rights

Australian privacy laws grant you options for data access and control.

• Request access to your information or a correction for inaccuracies.
• Withdraw consent for specific processing activities, where applicable.
• Request deletion or restriction of certain data, subject to applicable laws.
• Express concerns or file a complaint regarding our handling of your data.

Cookies Policy

Cookies are small files that help enhance your browsing experience and support analytics. Adjust your browser to accept or decline cookies, but certain features may not work correctly if cookies are disabled.

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Contact Us

Questions about privacy practices or your personal data are welcome anytime. Use the details below for quick assistance.

Policy Updates and Changes

We may update this privacy policy as laws or business practices change. Please check this page periodically for the latest version.